Frequently Asked Questions
General Questions
Where are they located?
We operate from Monterrey and ship nationwide.
How do I contact customer service?
You can write to us by email, social media or our phone number 81 2096 7688; we respond during business hours.
How do I find out about new releases?
Subscribe to our newsletter or follow us on Instagram.
Payments
What payment methods do you accept?
We accept credit cards, debit cards and payments through secure platforms.
Is it safe to buy from their site?
Yes. We use internationally certified and encrypted payment gateways.
Do the prices include taxes and import duties?
For Mexico, all taxes are included. Additional charges may apply to international shipments depending on the country.
Returns and Exchanges
When will my order be shipped?
Once your purchase is confirmed, we prepare your item and ship it within 1–3 business days.
How long does it take to arrive?
Shipments within Mexico take between 3–7 business days, depending on the location.
Do you ship internationally?
Yes, we ship to several countries. Shipping costs and delivery times are calculated at checkout.
Can I modify or cancel my order?
You can request changes or cancellations before your order is shipped. Once it's in transit, it cannot be modified.
How can I track my order?
We will send you an email with your tracking number as soon as your order is dispatched.
Orders and Shipping
When will my order be shipped?
Once your purchase is confirmed, we prepare your item and ship it within 1–3 business days.
How long does it take to arrive?
Shipments within Mexico take between 3-7 business days, depending on the location.
Can I modify or cancel my order?
You can request changes or cancellations before your order is shipped. Once it's in transit, it cannot be modified.
How can I track my order?
We will send you an email with your tracking number as soon as your order is dispatched.
Product Information
Are the parts local or imported?
We work with brands and designers from both Mexico and abroad.
How do I find the right size?
Each item includes a measurement guide or recommendations within the product page.
Do they restock out-of-stock items?
Some do. If an item becomes available again, you'll see the "Notify me" option.
Collaborations and Sales on NAUTA
How can I sell my pieces on NAUTA?
Send us your portfolio and catalog. We review proposals constantly.
What criteria do you use to select brands?
We are looking for original design, good manufacturing and consistency with NAUTA's curation.
Do you accept creative collaborations?
We are open to editorial projects, creative projects and special features.
Can I propose an exclusive collection?
We love special editions. Send us your proposal and we'll evaluate it.